We know things happen in life and you are free to change your appointment. As we reserve this appointment exclusively for you, we do require more than 72 hour (3 days) rebooking notice which allows us to offer the appointment to someone else. Please let me know if you need to cancel or reschedule your appointment as soon as possible. We can’t accept cancellations or changes less than 72 hours (3 days) of the appointment.
 
Deposit
At the time of making your appointment we require a deposit which is non-refundable. However if you provide us with more than 72 hours notice of cancellation and you rebook your appointment, the deposit fee amount will be used as a credit against the next booking.

Cancellations without rebooking
We require at least 72 hours notice for cancellations. Anything less than 72 hours notice will be seen as a cancellation and if you don’t rebook, you will forfeit your deposit fee and you will be required to pay 50% of consult fee. Please understand this 72 hour cancellation policy in non negotiable even for illness.
 
No Shows
Where you have failed to attend your appointment even for illness, or you are more than 15 minutes late to your appointment, your booking fee will be forfeited and not credited to your future bookings. You will be required to pay 100% consult fee.